Rules & controls

Business rules, automated PMO controls, action time limits (OLA) and escalation rules.

SLAs count working days on the work calendar and pause while a request waits on someone else.

Record	Stage	Time limit	Pauses when	Compliance	Open / breached
Change request	First review	3 working days	Waiting on the requester	⁦78%⁩	7 / 2
Payment certificate	Raise to payment	15 working days	Returned to the contractor	⁦71%⁩	11 / 3
Impediment	Critical — to resolution	5 calendar days	—	⁦64%⁩	4 / 1
Gate review	Request to decision	10 working days	Waiting for the committee to sit	⁦83%⁩	6 / 0
Document	Review and approval	5 working days	Returned for changes	⁦89%⁩	14 / 1
Meeting action	To closure	10 working days	—	⁦74%⁩	25 / 5

Time-limit compliance by month