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Saudi Contractors Authority Strategy — Building the Future with Confidence

Contractor satisfaction with digital services

Off trackAwaiting approval

Simplify regulatory relationships and make doing business easier·A Unified Reference for Regulating the Sector

Actual · October

74%

2026 target

⁦85%⁩

Attainment

⁦87%⁩

Year-end forecast

⁦75%⁩

Forecast gap to target

⁦10%⁩

The path from baseline to 2030

Where the KPI stands today between its baseline, this year’s target and the 2030 target.

Baseline

⁦68%⁩

Today

⁦74%⁩

2026 target

⁦85%⁩

2030 target

⁦92%⁩

Left to the 2026 target
⁦11%⁩⁦35%⁩ of the way covered
Left to the 2030 target
⁦18%⁩⁦25%⁩ of the way covered

Monthly series and forecast

January – October measured, November and December forecast with a confidence band; the gold line is the 2026 target.

Monthly series and forecast
  • Actual
  • Baseline
  • Forecast
  • Forecast range
Monthly series and forecast
PeriodActualBaseline
Jan69 %68 %
Feb70 %68 %
Mar71 %68 %
Apr72 %68 %
May72 %68 %
Jun73 %68 %
Jul73 %68 %
Aug74 %68 %
Sep74 %68 %
Oct74 %68 %
Nov (Forecast)75 %68 %
Dec (Forecast)75 %68 %

Measurement history

Every reading with who entered it, its evidence and its approval. Formal measurement points are marked.

PeriodValueOf targetKindStateEntered byEvidence
October 202674⁦87%⁩Formal measurementAwaiting approvalEng. Reem K. Al-Dosari2026-10-27K-1.1.1_2026-10.pdf
September 202674⁦87%⁩Formal measurementApprovedEng. Reem K. Al-Dosari2026-10-05K-1.1.1_2026-09.pdf
August 202674⁦87%⁩Formal measurementApprovedEng. Reem K. Al-Dosari2026-09-04K-1.1.1_2026-08.pdf
July 202673⁦86%⁩Formal measurementApprovedEng. Reem K. Al-Dosari2026-08-07K-1.1.1_2026-07.pdf
June 202673⁦86%⁩Formal measurementApprovedEng. Reem K. Al-Dosari2026-07-06K-1.1.1_2026-06.pdf
May 202672⁦85%⁩Formal measurementApprovedEng. Reem K. Al-Dosari2026-06-05K-1.1.1_2026-05.pdf
April 202672⁦85%⁩Formal measurementApprovedEng. Reem K. Al-Dosari2026-05-04K-1.1.1_2026-04.pdf
March 202671⁦84%⁩Formal measurementApprovedEng. Reem K. Al-Dosari2026-04-07K-1.1.1_2026-03.pdf
February 202670⁦82%⁩Formal measurementApprovedEng. Reem K. Al-Dosari2026-03-06K-1.1.1_2026-02.pdf
January 202669⁦81%⁩Formal measurementApprovedEng. Reem K. Al-Dosari2026-02-05K-1.1.1_2026-01.pdf

Contributing projects

The projects that move this KPI, and each one’s share of the effect by budget size.

AI insight

Closing the gap runs through one project

The project with the most weight on this KPI is “Muqawil Platform — Release ⁦4⁩”, with ⁦87%⁩ of the linked budget, and it is At risk. Speeding it up is the fastest way to close the gap before December.

Confidence⁦78%⁩

Corrective actions

What we are doing to bring the KPI back on track, who owns it, and by when.

  • Speed up the Nafath integration in Muqawil with a dedicated integration squad

    Hussam T. Al-QurashiHussam T. Al-QurashiSenior Software Engineer – IntegrationP-030h.alqurashi@sca.saDue ⁦2026-10-22⁩6 days overdue2026-10-2211 Jumada I 1448 AHMuqawil Platform — Release 4
    Overdue
  • Fix the five biggest complaints in the Muqawil journey, starting with re-keyed commercial-register data

    Eng. Sultan F. Al-GhamdiEng. Sultan F. Al-GhamdiProject Manager, Muqawil Platform — Release 4P-005s.alghamdi@sca.saDue ⁦2026-11-30⁩In 33 days2026-11-3020 Jumada II 1448 AHMuqawil Platform — Release 4
    In progress

Comments

The owner, the Performance Measurement Office and leadership discussing the readings.

  1. Dr. Abdullah S. Al-QahtaniSecretary-General2026-10-27 08:10

    Three flat months of contractor satisfaction with our digital services is not acceptable. I want a clear plan at the next Executive Committee.

  2. Eng. Reem K. Al-DosariHead of the Muqawil Platform & Programme Manager, Muqawil & e-Services2026-10-27 10:45

    We analysed 1,240 ratings: 61% of comments are about re-keying commercial-register data and slow Nafath checks. Both corrective actions are tied to the next Muqawil release.

  3. Tariq S. Al-YamiHead, Performance & Risk2026-10-28 09:05

    October’s reading is awaiting my approval; the survey sample is 312 contractors, within the accepted minimum.

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