Muqawil Release 4 — project charter

⁦1⁩. Purpose

Bring the Authority’s e-services for contractors into Muqawil as one journey — from registration, membership and renewal to certificates, qualification programmes, model contracts and project registration — connected to the national platforms, the commercial register, Balady and Etimad, cutting the time to issue a membership and the cost of every transaction — delivering the strategic objective «simplify regulatory relationships and make doing business easier».

⁦2⁩. Objectives

• Bring ⁦68⁩ contractor e-services into Muqawil with a single journey
• Cut the average time to issue or renew a membership from ⁦21⁩ days to ⁦5⁩
• Lift contractor satisfaction with digital services to ⁦88%⁩
• Reduce cost per transaction by ⁦60%⁩

⁦3⁩. Scope

• A unified Muqawil portal compliant with Digital Government Authority standards, including the membership-fee calculator
• Single sign-on through Nafath; notifying defendant agencies and receiving their replies through the Government Service Bus
• A configurable, no-code request workflow and forms engine
• Migration of memberships, open requests and contractor data from legacy systems
• Change management and training for ⁦420⁩ SCA and service-centre staff

Out of scope

• The mobile app (separate project ⁦PRJ-2026-015⁩)
• Re-engineering procedures that would need changes to the Authority’s statute or its bylaws
• The Administrative Execution Platform (a separate project)

⁦4⁩. Success criteria

• ⁦68⁩ e-services live on the platform at close
• ⁦99.9%⁩ availability in the first six months
• Penetration test passed with no critical or high findings
• ⁦70%⁩ of walk-in requests at HQ and the branches moved online within ⁦12⁩ months

⁦5⁩. Assumptions & constraints

• Nafath and Government Service Bus test environments available as agreed
• Service-owning departments sign off requirements within ⁦10⁩ working days
• The vendor’s named team stays for the whole build
• Approved budget SAR ⁦86.4M⁩ including VAT
• Hosting on the government cloud inside the Kingdom only
• Compliance with the ECC and the Personal Data Protection Law

⁦6⁩. Governance & budget

Sponsor

Eng. Majed S. Al-Rasheed

Project manager

Eng. Sultan F. Al-Ghamdi

Approved budget

SAR ⁦86.4M⁩

Duration

⁦2025-02-01⁩ to ⁦2027-03-31⁩

Overseeing committee

Projects Steering Committee

The initiation gate approved the charter with two conditions: a full-time project manager within two weeks, and written commitment from the service-owning departments to sign off requirements within ten working days.