Gate into «Submitted»DecisionGoDate15 April 2026DraftComplete
Gate into «Initial review»DecisionGoDate13 May 2026SubmittedComplete
Gate into «Feasibility»DecisionGoDate9 June 2026Initial reviewComplete
Gate into «Evaluation»DecisionGoDate7 July 2026FeasibilityComplete
Gate into «Committee review»DecisionGoDate4 August 2026EvaluationComplete
!Gate into «Approved»DecisionConditional goDate31 August 20262 open conditionsConditional goCommittee reviewComplete
Gate into «Prioritized»DecisionGoDate28 September 2026ApprovedComplete
Gate into «Converted to project»DecisionNot held yetNext gatePrioritizedCurrent stageCurrent stage
9Converted to projectNot started
The request as filed
What the requester wrote on the intake form
Problem
Branch managers in Riyadh, Jeddah and Al-Khobar report crowded reception areas on skills-test days — contractors and trainees wait in the corridors outside the halls — and 140 formal complaints were logged in 2025.
Current state
Reception areas in the existing branches hold only 40% of peak attendance, with no calling screens or service desks near the halls.
Objective
Redesign contractor waiting areas in 14 existing branches and centres with proper halls and calling screens tied to the test and appointment schedules by 2029.
Expected scope
Design and build of the waiting areas, furniture and wayfinding, calling screens, contractor service desks near the halls, and access for people with disabilities.
Expected benefits
Customer satisfaction
Contractor satisfaction with branch service up 6 points
Time & speed
Waiting time before an appointment or test down 40%
