16
Late Nafath and Government Service Bus readiness delays both Muqawil and the app
PRK-01-1·Mitigate·Eng. Reem K. Al-Dosari
Affects
Programme · PG-01 · Digital Services & Platforms Portfolio
Muqawil & e-Services Programme
At risk
One contractor journey across Muqawil, the app, Wifaq and the electronic model contracts.
- Approved budget
- SAR 129.6M
- Actual spend
- SAR 84.3M
- EAC
- SAR 128.1M+2.0%
- Progress
- 76%
- Schedule performance index
- 0.91
incl. SAR 4M programme reserve
65% of budget
Estimate at completion
Planned 78%
Cost performance index 0.98
Manager
Eng. Reem K. Al-Dosari
Head of the Muqawil Platform & Programme Manager, Muqawil & e-Services
Sponsor
Eng. Majed S. Al-Rasheed
Head, Digital Transformation Sector
Projects
4 projects
2024-04-07 — 2027-05-12
On track 3At risk 1
Programme objectives
What the programme must achieve, and the strategic objectives it serves.
- 1
One contractor journey for every SCA service on Muqawil and the app, signed in with Nafath
- 2
Lift SCA services fully available online from 55% to 80% by the end of 2027
- 3
Cut in-person visits to the contractor service centres by 40% by moving them to digital channels
Programme benefits
From baseline to target
Contractor satisfaction with digital services
by 2027Baseline 68Current 74 %Target 85Average time to issue or renew membership
by 2027Baseline 21Current 9.5 daysTarget 7Running savings at the contractor service centres
by 2028Baseline 0Current 4.2 SAR MTarget 18
Roadmap
One lane per project: start to forecast finish, with the progress earned and the baseline finish.
EarnedRemainingBaseline finishSlip
2024202520262027
2025-07-20
2027-05-12
2026-11-26
2027-01-28
Dependencies between projects
What waits on what. Red links are on the programme’s critical path.
Critical path
What each project needs from the one before
The model-contracts engine is reused inside Muqawil for the service centres
Settlement records in Wifaq are linked to the membership file in Muqawil after launch
Critical
The mobile app consumes Muqawil’s APIs and the Nafath integration
Shared risks
Risks that hit more than one project, managed at programme level.
12
One vendor integration team serves three projects in the programme
PRK-01-2·Escalate·Eng. Reem K. Al-Dosari
Affects
Open risks in the programme’s projects
10 risks
- Critical0
- High2
- Medium6
- Low2
- Risks 10
Probability
5
4
3
2
1
12345Impact
| Probability \ Impact | 1 | 2 | 3 | 4 | 5 |
|---|---|---|---|---|---|
| 5 | 0 · Low | 0 · Medium | 0 · High | 0 · Critical | 0 · Critical |
| 4 | 0 · Low | 0 · Medium | 0 · Medium | 2 · High | 0 · Critical |
| 3 | 0 · Low | 0 · Low | 3 · Medium | 2 · Medium | 0 · High |
| 2 | 0 · Low | 0 · Low | 2 · Low | 1 · Medium | 0 · Medium |
| 1 | 0 · Low | 0 · Low | 0 · Low | 0 · Low | 0 · Low |
Programme KPIs · Stakeholders
Membership and renewal requests completed with no visit
58%
+1
Target 60%97%
Average time to issue a technical-standards certificate
9.5days
−1
Target 7.0
Contractor satisfaction with digital services
74%
0
Target 85%87%
Accredited qualification programmes and professional tracks
37programmes
+4
Target 4093%
Stakeholders
Power against interest; click a person to see their role.
Power
Keep satisfied2
Manage closely3
Monitor0
Keep informed1
Interest
Programme decisions
What the committees decided on the programme’s projects, and what the programme raised to them.
Committees
Projects Steering Committee
Dr. Mohammed I. Al-Subaie · Head, Strategy & Institutional Excellence SectorEng. Turki A. Al-Anazi · Head, Qualification & Training SectorEng. Majed S. Al-Rasheed · Head, Digital Transformation SectorMonthly · Quorum 5
Members
6 members
Chair: Dr. Abdullah S. Al-QahtaniNext meeting 2026-11-03
Project Approval Committee
Faisal A. Al-Shehri · Director General, Digital Platforms & Digital Services Portfolio ManagerDr. Amal F. Al-Sudairi · Director General, Strategy & PerformanceTariq S. Al-Yami · Head, Performance & RiskFortnightly · Quorum 4
Members
7 members
Chair: Dr. Noura M. Al-OtaibiNext meeting 2026-11-04
Change Committee
Dr. Noura M. Al-Otaibi · Director, Project Management OfficeKhalid N. Al-Mutairi · Senior Finance & Procurement SpecialistMunirah A. Al-Khalidi · Director General, Finance & ProcurementWeekly · Quorum 4
Members
5 members
Chair: Dr. Mohammed I. Al-SubaieNext meeting 2026-10-29
Programme projects
The programme’s performance is computed from these projects.
4 resultsExport CSV
Display options
| Manager | ||||||||
|---|---|---|---|---|---|---|---|---|
| Wifaq Dispute Settlement Platform — Release 2PRJ-2026-008 | Karim Haddad | 4Execution | On track | 91% | 18.4M | 18M−2.0% | 1.01Schedule performance index · 1.01 | 1.02Cost performance index · 1.02 |
| Muqawil Platform — Release 4PRJ-2026-014 | Eng. Sultan F. Al-Ghamdi | 4Execution | At risk | 58% | 86.4M | 90M+4.2% | 0.87Schedule performance index · 0.87 | 0.96Cost performance index · 0.96 |
| Muqawil Mobile App — Release 3PRJ-2026-015 | Karim Haddad | 4Execution | On track | 64% | 12.6M | 12.1M−3.8% | 1.02Schedule performance index · 1.02 | 1.04Cost performance index · 1.04 |
| Electronic Model ContractsPRJ-2026-031 | Karim Haddad | 5Closure | On track | 100% | 8.2M | 8M−2.9% | 1.00Schedule performance index · 1.00 | 1.03Cost performance index · 1.03 |
| Total · 4 | 125.6M | 128.1M |
1–4 of 4
Budget shares
SAR 125.6M
Budget
- Wifaq Dispute Settlement Platform — Release 2SAR 18.4M15%
- Muqawil Platform — Release 4SAR 86.4M69%
- Muqawil Mobile App — Release 3SAR 12.6M10%
- Electronic Model ContractsSAR 8.2M7%
| Category | Value | Share |
|---|---|---|
| Wifaq Dispute Settlement Platform — Release 2 | SAR 18.4M | 15% |
| Muqawil Platform — Release 4 | SAR 86.4M | 69% |
| Muqawil Mobile App — Release 3 | SAR 12.6M | 10% |
| Electronic Model Contracts | SAR 8.2M | 7% |
| Total | SAR 125.6M | 100% |