Gate into «Submitted»DecisionGoDate11 February 2026DraftComplete
Gate into «Initial review»DecisionGoDate1 May 2026SubmittedComplete
Gate into «Feasibility»DecisionGoDate18 July 2026Initial reviewComplete
Gate into «Evaluation»DecisionGoDate5 October 2026FeasibilityComplete
Gate into «Committee review»DecisionNot held yetNext gateEvaluationCurrent stageCurrent stage
Gate into «Approved»DecisionNot held yet6Committee reviewNot started
Gate into «Prioritized»DecisionNot held yet7ApprovedNot started
Gate into «Converted to project»DecisionNot held yet8PrioritizedNot started
9Converted to projectNot started
The request as filed
What the requester wrote on the intake form
Problem
Fault reports from SCA buildings and centres (air-conditioning, e-test hall equipment, lifts, lighting) reach us from branch managers and centre coordinators by phone and email with no single reference number, and about a third get lost between the department and the maintenance contractors.
Current state
Average response time is 9.4 days, 31% of reports are closed without a site check, and 46 skills-test sessions were postponed in 2025 because of hall faults.
Objective
One reporting platform — a mobile app for branches and centres and a live console — that routes every report to the responsible maintenance team or contractor and brings response time down to 3 days by the end of 2027, and to one day for test-hall faults.
Expected scope
An app for branch and centre coordinators, an operations console, integration with the Unified Operations Centre and the existing maintenance contracts, and repeat-fault analytics by building.
Expected benefits
Time & speed
Response time down from 9.4 to 3 days
Savings
SAR 4.2M a year in maintenance savings from early detection
Customer satisfaction
Branch and centre staff satisfaction with facilities up from 61% to 80%
