Saudi Contractors Authority Strategy — Building the Future with Confidence
Contractor satisfaction with branch and service-centre service
A better contractor experience and service quality·Specialised, Value-adding Services
Actual · October
71%
2026 target
72%
Attainment
99%
Year-end forecast
72%
Forecast gap to target
0%
The path from baseline to 2030
Where the KPI stands today between its baseline, this year’s target and the 2030 target.
Baseline
64%
Today
71%
2026 target
72%
2030 target
85%
- Left to the 2026 target
- 1%88% of the way covered
- Left to the 2030 target
- 14%33% of the way covered
Monthly series and forecast
January – October measured, November and December forecast with a confidence band; the gold line is the 2026 target.
- Actual
- Baseline
- Forecast
- Forecast range
| Period | Actual | Baseline |
|---|---|---|
| Jan | 65 % | 64 % |
| Feb | 65 % | 64 % |
| Mar | 66 % | 64 % |
| Apr | 67 % | 64 % |
| May | 67 % | 64 % |
| Jun | 68 % | 64 % |
| Jul | 69 % | 64 % |
| Aug | 70 % | 64 % |
| Sep | 70 % | 64 % |
| Oct | 71 % | 64 % |
| Nov (Forecast) | 71 % | 64 % |
| Dec (Forecast) | 72 % | 64 % |
Measurement history
Every reading with who entered it, its evidence and its approval. Formal measurement points are marked.
| Period | Value | Of target | Kind | State | Entered by | Evidence |
|---|---|---|---|---|---|---|
| October 2026 | 71 | 99% | Tracking reading | Approved | Badr N. Al-Haqbani2026-10-27 | K-3.3.2_2026-10_tracking.pdf |
| September 2026 | 70 | 97% | Formal measurement | Approved | Badr N. Al-Haqbani2026-10-05 | K-3.3.2_2026-09.pdf |
| August 2026 | 70 | 97% | Tracking reading | Approved | Badr N. Al-Haqbani2026-09-04 | K-3.3.2_2026-08_tracking.pdf |
| July 2026 | 69 | 96% | Tracking reading | Approved | Badr N. Al-Haqbani2026-08-07 | K-3.3.2_2026-07_tracking.pdf |
| June 2026 | 68 | 94% | Formal measurement | Approved | Badr N. Al-Haqbani2026-07-06 | K-3.3.2_2026-06.pdf |
| May 2026 | 67 | 93% | Tracking reading | Approved | Badr N. Al-Haqbani2026-06-05 | K-3.3.2_2026-05_tracking.pdf |
| April 2026 | 67 | 93% | Tracking reading | Approved | Badr N. Al-Haqbani2026-05-04 | K-3.3.2_2026-04_tracking.pdf |
| March 2026 | 66 | 92% | Formal measurement | Approved | Badr N. Al-Haqbani2026-04-07 | K-3.3.2_2026-03.pdf |
| February 2026 | 65 | 90% | Tracking reading | Approved | Badr N. Al-Haqbani2026-03-06 | K-3.3.2_2026-02_tracking.pdf |
| January 2026 | 65 | 90% | Tracking reading | Approved | Badr N. Al-Haqbani2026-02-05 | K-3.3.2_2026-01_tracking.pdf |
Contributing projects
The projects that move this KPI, and each one’s share of the effect by budget size.
- Jeddah Branch & Qualification Centre
PRJ-2026-006Eng. Fahad T. Al-Sulami286M
Share of effect32%39%Off trackSPI0.78Schedule performance index · 0.78 - Wadi Al-Dawasir Vocational Qualification Centre
PRJ-2026-033Eng. Shahad M. Al-Malki210M
Share of effect24%2%On holdSPI1.00Schedule performance index · 1.00 - Hail Vocational Qualification Centre
PRJ-2026-019Eng. Fahad T. Al-Sulami158M
Share of effect18%52%At riskSPI0.93Schedule performance index · 0.93 - Unified Operations Centre for Centres & Platforms
PRJ-2026-024Eng. Omar H. Bawazir110M
Share of effect12%0%On trackSPI1.00Schedule performance index · 1.00 - Smart Test-hall Proctoring & Access Control
PRJ-2026-013Eng. Waleed O. Al-Juhani74M
Share of effect8%79%At riskSPI0.88Schedule performance index · 0.88 - Electronic Skills-test Halls — Makkah Region
PRJ-2026-022Eng. Yasser M. Al-Zahrani46M
Share of effect5%2%On trackSPI1.00Schedule performance index · 1.00
Corrective actions
What we are doing to bring the KPI back on track, who owns it, and by when.
No corrective actions logged
The KPI is on track. Add an action when a deviation appears.
Comments
The owner, the Performance Measurement Office and leadership discussing the readings.
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