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SO-3.3 · A better contractor experience and service quality

Smart centres

At riskDelivered wholly through projectsSpecialised, Value-adding Services

Smart test-hall proctoring and access, the secure enterprise network, electronic skills-test halls and one operations centre — an easier visit for contractors and better-run premises.

⁦54%⁩

Initiative weighted progress

⁦54.1%⁩

Σ each project’s contribution × its actual progress, over the shares that count

Linked projects’ progress

⁦54.1%⁩

Σ contribution × progress, projects only

Contributions assigned

⁦100%⁩

Complete and approved

Primary projects’ budget

362M

4 primary projects

Linked projects and their contributions

Strategy management approves each share; every change is kept in the initiative’s history

ProjectLinkContributionActual progressContribution × progress
Smart Test-hall Proctoring & Access Control

PRJ-2026-013

Primary⁦30%⁩⁦79%⁩⁦23.7%⁩
Secure Enterprise Network

PRJ-2026-018

Primary⁦35%⁩⁦55%⁩⁦19.3%⁩
Electronic Skills-test Halls — Makkah Region

PRJ-2026-022

Primary⁦15%⁩⁦2%⁩⁦0.3%⁩
Unified Operations Centre for Centres & Platforms

PRJ-2026-024Left out — proposed

Primary⁦20%⁩⁦0%⁩—

Linked projects’ progress

Σ (contribution × progress) = ⁦43.3%⁩ points ÷ shares counted ⁦80%⁩ = ⁦54.1%⁩

Initiative progress

The initiative runs wholly through its projects, so its progress is theirs: ⁦54.1%⁩

A proposed or cancelled project, or one with no approved share, is left out; a suspended one follows the rule set on the project weight model.

Impact KPIs & benefits

Measured apart from delivery progress: an initiative can be well advanced with no impact yet, and the other way round

Impact KPIs

The strategic KPIs the initiative moves

Benefits

Benefits registered for its projects, planned vs realised

No benefits registered for these projects yet; they are recorded at closure and handover.

These KPIs and benefits do not enter the weighted progress above, and progress does not enter them.

Three separate measures

An example from this initiative: Secure Enterprise Network

1Deliverable weight in the project

⁦38.0%⁩

Weight of «Civil works» among its deliverables

Deliverable weights add up to 100% inside the project; it progresses as they are accepted.

See where it comes from

2Project weight in the portfolio

⁦11.3%⁩

Its relative weight in Headquarters & Regional Centres Portfolio

Set by the project weight model; it feeds portfolio progress: relative weight × actual progress.

See where it comes from

3Contribution to the initiative

⁦35%⁩

Its contribution to «Smart centres»

Approved by strategy management; it feeds this initiative’s progress only.

Each is set in its own place and moves neither of the others: changing a deliverable’s weight touches neither the project’s portfolio weight nor its contribution.

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