MunjazStrategy & projects
MunjazPMO PLATFORMInitiation
Project charter
Objective, scope, deliverables, roles and budget
- Form no.
- SCA-PMO-F04
- Template edition
- 3.0
- Version
- V3
- Form date
- 2025-02-16
- Hijri
- 17 Shaʻban 1446 AH
ApprovedPRJ-2026-014Muqawil Platform — Release 4
Auto-filled — Filled by the platform from the project record, not typed.
- Project code
- PRJ-2026-014
- Project
- Muqawil Platform — Release 4
- Portfolio
- Digital Services & Platforms Portfolio
- Sector
- Digital Transformation Sector
- Sponsor
- Eng. Majed S. Al-Rasheed
- Project manager
- Eng. Sultan F. Al-Ghamdi
1Objective
Background
The Authority runs 68 e-services for contractors through five separate channels and legacy systems that do not talk to each other; a contractor deals with several departments and service centres for a single request, and issuing or renewing a membership takes 21 days on average. Release 4 of the Muqawil platform brings them into one digital journey that meets Digital Government Authority standards.
Project objectives
- Bring 68 contractor e-services into Muqawil with a single journey
- Cut the average time to issue or renew a membership from 21 days to 5
- Lift contractor satisfaction with digital services to 88%
- Reduce cost per transaction by 60%
2Scope
In scope
- A unified Muqawil portal compliant with Digital Government Authority standards, including the membership-fee calculator
- Single sign-on through Nafath; notifying defendant agencies and receiving their replies through the Government Service Bus
- A configurable, no-code request workflow and forms engine
- Migration of memberships, open requests and contractor data from legacy systems
- Change management and training for 420 SCA and service-centre staff
Out of scope
- The mobile app (separate project PRJ-2026-015)
- Re-engineering procedures that would need changes to the Authority’s statute or its bylaws
- The Administrative Execution Platform (a separate project)
3Deliverables and milestones
| Deliverable | Due |
|---|---|
| Business requirements document | 2025-08-31 |
| UX prototype | 2025-09-15 |
| Solution & integration design | 2026-10-15 |
| Wave 1 service package (24 services) | 2026-09-30 |
| Nafath integration interfaces | 2026-10-31 |
| Government Service Bus integration interfaces | 2026-11-15 |
| Data migration plan | 2026-10-10 |
| Master test plan | 2026-06-30 |
| Milestone | Date |
|---|---|
| Charter approved | 2025-01-05 |
| Build & run contract signed | 2025-04-30 |
| Advance payment (10%) released | 2025-05-25 |
| Requirements & design signed off | 2025-09-30 |
| Internal pilot (MVP) live | 2026-03-31 |
| Data classification approved by the data office | 2026-06-30 |
| Wave 1 development complete (24 services) | 2026-09-30 |
| Nafath & Government Service Bus integration complete | 2026-10-31 |
| Penetration test passed, security sign-off | 2026-12-15 |
| User acceptance testing complete | 2027-01-31 |
| Official launch of Release 4 | 2027-03-01 |
| Final acceptance & final payment | 2027-03-31 |
4RolesAuto-filled
- SponsorAuto-filled
- Eng. Majed S. Al-Rasheed
- Project ownerAuto-filled
- Badr N. Al-Haqbani
- Project managerAuto-filled
- Eng. Sultan F. Al-Ghamdi
| Stakeholder | Role |
|---|---|
| Eng. Majed Al-Rasheed | Head of Digital Transformation — project sponsor |
| Dr. Abdullah Al-Qahtani | Secretary-General of the Authority |
| Digital Government Authority | Regulator |
| National Information Center (Nafath) | Integration partner |
| Badr Al-Haqbani | Membership & Contractor Services — project owner |
| Eng. Waleed Al-Juhani | Facilities O&M — owner of contractor service-centre readiness |
| Membership and service-centre staff | Internal users |
| Member contractors and project owners | Beneficiaries |
| Governance body | Role | Cadence |
|---|---|---|
| Projects Steering Committee | Strategic decisions, escalations, major gates | Monthly |
| Change Control Board | Approves scope, cost and schedule changes | Weekly |
| PMO Committee | Methodology compliance, data quality, stage gates | Fortnightly |
| Project management team | Day-to-day control, risks, impediments, the periodic update card | Weekly |
5BudgetAuto-filled
| Line | Amount |
|---|---|
| Build & run contract (incl. approved variation) | SAR 51M |
| Cloud hosting | SAR 9.2M |
| Identity & integration licences | SAR 7.2M |
| SCA internal team | SAR 6.1M |
| QA & project office support | SAR 5.4M |
| Change management & training | SAR 3.1M |
| Contingency reserve (5%) | SAR 4.4M |
| Approved budget | SAR 86.4M |
Funding
Digital Transformation Sector capital budget 2025–2027, line 2-3-114
6Success criteria and constraints
Success criteria
- 68 e-services live on the platform at close
- 99.9% availability in the first six months
- Penetration test passed with no critical or high findings
- 70% of walk-in requests at HQ and the branches moved online within 12 months
Constraints
- Approved budget SAR 86.4M including VAT
- Hosting on the government cloud inside the Kingdom only
- Compliance with the ECC and the Personal Data Protection Law
Assumptions
- Nafath and Government Service Bus test environments available as agreed
- Service-owning departments sign off requirements within 10 working days
- The vendor’s named team stays for the whole build
Approval logChain: Project charter approval · version 1
Every decision on the form — who, their role, the note and the time. It prints with the form.
| # | Step | Kind | Name | Decision | Note | Date & time |
|---|---|---|---|---|---|---|
| 1 | Author | — | Eng. Sultan F. Al-GhamdiProject Manager, Muqawil Platform — Release 4 | Submitted | — | 2025-02-09 10:15 |
| 2 | PMO compliance | Methodology review | Dr. Noura M. Al-OtaibiPMO — director | Approved | Complete against the hybrid digital template V3. | 2025-02-12 09:05 |
| 3 | Project owner | Technical acceptance | Badr N. Al-HaqbaniProject owner | Approved | — | 2025-02-13 15:30 |
| 4 | Budget funding confirmed | Financial approval | Munirah A. Al-KhalidiFinance | Approved | — | 2025-02-16 11:10 |
| 5 | Sponsor approval | Technical acceptance | Eng. Majed S. Al-RasheedProject sponsor | Approved | Approved. To the Steering Committee for information. | 2025-02-16 11:20 |
Signatures
PMO compliance
Dr. Noura M. Al-Otaibi
Approved2025-02-12
Project owner
Badr N. Al-Haqbani
Approved2025-02-13
Budget funding confirmed
Munirah A. Al-Khalidi
Approved2025-02-16
Sponsor approval
Eng. Majed S. Al-Rasheed
Approved2025-02-16