Muqawil Platform — Release 4

Project name

Muqawil Platform — Release 4

Project code

PRJ-2026-014Copy code

Project sponsor

Eng. Majed S. Al-RasheedEng. Majed S. Al-RasheedHead, Digital Transformation SectorP-011·m.alrasheed@sca.sa

Project manager

Eng. Sultan F. Al-GhamdiEng. Sultan F. Al-GhamdiProject Manager, Muqawil Platform — Release 4P-005·s.alghamdi@sca.sa

Project owner

Badr N. Al-HaqbaniBadr N. Al-HaqbaniDirector General, Membership & Contractor ServicesP-046·b.alhaqbani@sca.sa

Portfolio & programme

Digital Services & Platforms PortfolioMuqawil & e-Services Programme

Type & methodology

Digital · Hybrid

Current phase

4Execution

The Authority runs ⁦68⁩ e-services for contractors through five separate channels and legacy systems that do not talk to each other; a contractor deals with several departments and service centres for a single request, and issuing or renewing a membership takes ⁦21⁩ days on average. Release ⁦4⁩ of the Muqawil platform brings them into one digital journey that meets Digital Government Authority standards.

1. 1Bring ⁦68⁩ contractor e-services into Muqawil with a single journey
2. 2Cut the average time to issue or renew a membership from ⁦21⁩ days to ⁦5⁩
3. 3Lift contractor satisfaction with digital services to ⁦88%⁩
4. 4Reduce cost per transaction by ⁦60%⁩

1. 1Single sign-on through Nafath for contractors, company representatives and project owners
2. 2Commercial-register, Balady and Etimad data pulled automatically through the Government Service Bus
3. 3A request workflow and forms engine the business configures without code
4. 4A unified company file with each request’s status, its certificates and membership, and instant notifications
5. 5Full WCAG ⁦2.1⁩ AA accessibility
6. 6Government-cloud hosting with NDMO data classification

1. Charter approved⁦2025-01-05⁩
2. Build & run contract signed⁦2025-04-30⁩
3. Advance payment (10%) released⁦2025-05-25⁩
4. Requirements & design signed off⁦2025-09-30⁩
5. Internal pilot (MVP) live⁦2026-03-31⁩
6. Data classification approved by the data office⁦2026-06-30⁩
7. Wave 1 development complete (24 services)⁦2026-09-30⁩
8. Nafath & Government Service Bus integration complete⁦2026-10-31⁩
9. Penetration test passed, security sign-off⁦2026-12-15⁩
10. User acceptance testing complete⁦2027-01-31⁩
11. Official launch of Release 4⁦2027-03-01⁩
12. Final acceptance & final payment⁦2027-03-31⁩

• HighNafath and Government Service Bus interfaces late
• HighVendor integration engineers in short supply
• MediumLate requirement sign-off by the service-owning departments
• MediumMembership and service-centre staff resisting the digital procedures
• MediumCritical penetration-test findings

• Approved budget SAR ⁦86.4M⁩ including VAT
• Hosting on the government cloud inside the Kingdom only
• Compliance with the ECC and the Personal Data Protection Law

• Nafath and Government Service Bus test environments available as agreed
• Service-owning departments sign off requirements within ⁦10⁩ working days
• The vendor’s named team stays for the whole build

• Eng. Majed Al-RasheedHead of Digital Transformation — project sponsor
• Dr. Abdullah Al-QahtaniSecretary-General of the Authority
• Digital Government AuthorityRegulator
• National Information Center (Nafath)Integration partner
• Badr Al-HaqbaniMembership & Contractor Services — project owner
• Eng. Waleed Al-JuhaniFacilities O&M — owner of contractor service-centre readiness
• Membership and service-centre staffInternal users
• Member contractors and project ownersBeneficiaries

1. 1⁦68⁩ e-services live on the platform at close
2. 2⁦99.9%⁩ availability in the first six months
3. 3Penetration test passed with no critical or high findings
4. 4⁦70%⁩ of walk-in requests at HQ and the branches moved online within ⁦12⁩ months

• Projects Steering CommitteeStrategic decisions, escalations, major gatesMonthly
• Change Control BoardApproves scope, cost and schedule changesWeekly
• PMO CommitteeMethodology compliance, data quality, stage gatesFortnightly
• Project management teamDay-to-day control, risks, impediments, the periodic update cardWeekly